About Us

BH Management Services, LLC was founded in 1993 by Harry Bookey with just five communities under management. Today, the company has grown to approximately 180 communities in 18 states with a total of more than 50,000 apartment homes and well over 1,100 dedicated employees.

BH Management Services provides property management services to communities owned entirely by BH affiliates, communities owned by joint ventures consisting of BH affiliates and other partners, and communities wholly owned by third party institutions and individuals. In each case, BH employs trained, qualified on-site management, leasing and maintenance personnel to attend to the day-to-day needs of the community and its residents and prospects. The on-site staff is guided and supervised by a member of our regional management staff and supported by numerous corporate team members in a host of corporate divisions including –

Accounting:

BH’s Accounting Division is staffed with a team of experienced, professional and certified accountants who maintain a commitment to quality and service. BH utilizes the latest and most sophisticated industry-specific accounting technologies and systems. BH is dedicated to comprehensive, accurate and timely financial reporting tailored to meet the needs of our communities and their owners.

Human Resources:

BH’s Human Resource Division is dedicated to creating the best property management teams in the industry. We provide a comprehensive program of quality human resource management including: Benefits Management, Compensation and Payroll Management, Compliance and Liability Management, Employee Health and Safety Training, Employment Administration and Employee Recruiting & Development.

Marketing:

BH’s Marketing Division includes corporate staff and regional marketing specialists who work with our regional manager teams and our on-site staff to develop and implement a customized marketing and advertising plan for each of our managed communities. The Marketing Division creates and supports a proprietary online marketing resource library containing hundreds of marketing programs and strategies ranging from resident retention to corporate outreach and online advertising to point-of-sale displays. The BH marketing staff members have experience in graphic design, social media, online marketing and more allowing most materials to be produced in-house thereby minimizing expenses and improving turnaround time for the communities.

Training:

At BH, we take our responsibility of training and developing all of our team members – management, leasing and maintenance – very seriously. We have extensive, structured training programs for each position and invest heavily to ensure that our people have the knowledge and tools to perform their functions at the very highest level in the industry. Whether it is the development of an in-house video tutorial, a classroom-facilitated training session or a Grace Hill online course offering, the BH Training Division provides employees with the tools they need to succeed. Our web-based training courses allow on-site employees direct access to corporate staff without ever leaving the office, while our regional training specialists offer face-to-face training for leasing, management, industry-specific accounting platforms and more. In addition to base course curriculum, refresher and elective courses are available to employees seeking to further their education.

Administration and Risk Management:

Our Administration and Risk Management Division adds value and security to our communities by:

  • Maintaining the BH Resident Services department which focuses exclusively on resident satisfaction by providing resident services hotline and coordinating customer service initiatives including surveys of all new residents;
  • Managing and improving the BH bulk purchasing arrangements with major suppliers including HD Supply and Sherwin Williams thereby providing communities and their owners with the most competitive pricing on materials and supplies; and
  • Managing the BH master insurance program for a portfolio with a total insured value of more than $1 billion providing competitive rates and incremental policy features to our managed communities, and following up with risk management services including claims administration and loss control training.

Information Technology:

The BH Information Technology Division is staffed with full-time, experienced IT professionals charged with the responsibility of maintaining our corporate systems and providing support to the office and business centers at each of our managed communities. The IT team is committed to providing the highest quality and reliable technology and technical support to all BH sites and staff. Our in-house staff provides technical support for computer hardware, software, printers, internet, voice, video and web based applications and services.

Construction:

Our BH Construction Services Division provides the full range of construction supervision services to plan, budget, bid, supervise and account for construction, rehab and remodeling projects of all sizes. Our team is experienced in the construction of new clubhouses, the complete reconstruction of buildings destroyed by fire or wind damage and the replacement of roofs or other exterior features to the upgrading or updating of apartment home interiors.